Service and Support
 


Here for you….
Gates is pleased to say our Customer Service is legendary. We're available to answer questions, solve problems, and provide whatever support necessary to suit your needs. Let us help you, too.

Contacting Gates

GATES IS MOVING the week of 5/19 - 5/23
Hours of Operation
   · Monday - Friday
   · 8 AM to 5 PM Pacific Standard Time
    (GMT- 8.00)

Phone
   · 800-875-1052 (Toll Free in U.S.)
   · 858-391-0052 NEW (Outside U.S.)
   · 858-391-0053 NEW Fax

Email
   · Sales/Info
   · Customer Service
   · Technical Support
  

NEW Address
   13685 Stowe Drive
   Poway, CA 92064

Obtaining Service
Please contact your Dealer or Gates directly for service and support. Most issues can be resolved quickly and easily without returning the product. Any returned product must have authorization, insurance, and proper packaging prior to shipment.

Gates 2-Year Warranty
Our Exclusive 2-year warranty covers defects in material and workmanship. We will repair or replace any housing that is found to be defective at no charge to you (including return shipping). Click here for more details….

 

"I have used a wide variety of underwater photography products made by Gates Underwater Products for more than 25 years. I suppose that is about as strong of an endorsement and high praise as a person who makes a living using the products can possibly give. Gates products are always well thought out, superbly crafted, and well supported. Thanks Elwyn, Ann and your gang!"

Marty Snyderman Professional Underwater Photographer and Videographer.